Book Your Ride
If you have special long distance trip need other than displayed, please contact us with details.
Note: Requests for minor adjustments in pick up time would be accommodated.
How it works?
A full day hire option can be booked for 10 hours, with upto additional 4 hours at extra price. The time will be counted from start of the trip at the pickup point to the end of the trip at the drop-off point. While the distance will be recorded in the odometer of the vehicle in full view of the passenger for calculating the total price at the end of the trip.
Passenger will make the indicated fare deposit online at the time of the booking. The final price will be calculated at the end of the trip having accounted for the actual duration and distance of the trip. If the final cost will be less than the deposited amount, due refund will be made to the passenger. If the final price of the trip will more than the deposit, the passenger will be required to make the payment online or in cash at the end of the trip and demonstrate it to the driver before the driver leaves the rop-off location. For any length of the actual time for hire, 10 hour is the minimum time required for booking. If customer discharges the vehicle before that time duration, no refund will be due on account of time.
How it works?
A round trip between Edmonton and Calgary can be booked by clicking on “yes” option in the booking menu. It then asks for number of hours expected in the middle of the trip (Calgary or Edmonton, as the case may be). Once all other details on the form have been input, the form gives the options and estimates. First hour in the middle of the trip is complimentary, while additional hours are charged. Any layover enroute the round trip is included other than a maximum of combined 40 minutes complimentary time allowed for one or more breaks on the way (each for outbound and inbound).
How it works
We offer private chauffeur-driven trips from and to Edmonton and Calgary. We also provide private transportation for a full day (10 hours). The trips must be booked in advance. Prior bookings are available for up to next 30 days.
Booking is easy. Just fill out the form, check your options, and book with necessary contact details and payment. Estimates with details will be provided before any payment is made.
We accept payments by Interac as well by credit cards in a secure way. No part of the information is stored except the trip details such as contact information and pick-up and drop-off addresses. These details will be kept only as far as required by the regulator.
The reservation will be reconfirmed by us within 2 business hours after ensuring that no data error occurred during the online booking process. If the booking was made during off-business hours, the confirmation will be made within first two hours of the next business day. Our business hours are 8.00 AM to 8.00 PM, 7 days a week.
In case of any technical difficulties during booking online, please contact us by email at [email protected] or text at (587) 921 5759 and we will be in touch to help at the earliest.
Pricing, vehicles and timings:
XL option: Acura MDX or similar
Capacity: (Upto 6 passengers, 2 suitcases & 3 roller bags or equivalent; foldable wheel chair and baby stroller accommodated)
Pick-up time:
For Edmonton to Calgary: 7.30 AM (MST)
For Calgary to Edmonton: 1.30 PM (MST)
For full day hire: 10 hour time to start at 7.30 AM with pick-up and end at the latest at 5.30 PM at drop-off location.
(Note: minor adjustments can be made in pickup/drop-off timings to meet customer
needs)
Fares:
– Edmonton to Calgary or Calgary to Edmonton: C$399** + 5% GST=CA$418.95
– Full day hire anywhere (max 10 hours): C$250+C$0.56 per km+5% GST*** ($650 deposit required). Pick-up distance from our office address to be paid by passenger at the per km rate.
** Base fare includes 1 passenger, 1 suitcase, and 2 roller bags or 1 baby stroller or 1 wheel chair in lieu of complimentary suitcase or stroller bags. Any additional persons or baggage or items will be charged at the rates highlighted in estimate section displayed during the book process.
*** Base fare includes hire for upto 10 hours for 1 passenger, 1 suitcase, and 2 roller bags or 1 baby stroller or 1 wheel chair in lieu of complimentary suitcase or stroller bags. Any additional persons, baggage, and hours will be charged at the rates highlighted in estimate section displayed during the book process. (Note: fares are subject to change any time before a reservation is made)
Economy option: Toyota Corolla Hatchback or similar
Capacity: (Upto 4 passengers, 1 suitcases & 1 roller bags or equivalent)
Pick-up time:
For Edmonton to Calgary: 7.30 AM (MST)
For Calgary to Edmonton: 1.00 PM (MST)
For full day hire: to start at 7.30 AM with pick-up and end at 5.30 PM at drop-off location (10 hours duration).
Fares:
– Edmonton to Calgary or Calgary to Edmonton: C$269** + 5% GST=C$282.45
– Full day hire anywhere: C$250+C$0.18 per km***+5% GST ($450 deposit required; adjustments for actual fare to be made at the end of trip). Pick-up distance from our office address to be paid by passenger at the per km rate.
** Base fare includes 1 passenger, 1 suitcase, and 1 roller bags or 1 baby stroller in lieu of complimentary suitcase or stroller bag. Any additional persons will be charged at the rates highlighted in estimate section displayed during the booking process. There is no room for more than one suit case and one stroller or equivalent baggage.
*** Base fare includes hire for upto 10 hours for 1 passenger, 1 suitcase, and 2 roller bags or 1 baby stroller in lieu of complimentary suitcase or stroller bags. Any additional persons, baggage, and hours will be charged at the rates highlighted in estimate section displayed during the booking process.
Round Trip: A round trip for any vehicle type will be charged at the sum of the normal to and from trip rates. A complementary layover time of 1 hour will be complimentary. Any additional layover time (up to maximum of 4 additional hours) will be charged at the displayed rate in estimate section.
Terms of Service
- General procedure:
a. Driver will arrive at the pickup point 10 minutes before the departure time and will text the passenger.
b. Passenger will arrive no later than 10 minutes of the designated time.
c. If passenger does not show up by that time, driver will text again and if no response, will try calling the passenger. If passenger still not accessible, driver will cancel the trip and leave the pickup point. - Responsibilities of driver:
a. Be respectful and professional ensuring compliance with traffic laws, safety, and punctuality.
b. Dress appropriately, be hygienic, ensure good mannerism.
c. Accommodate passenger’s directions while ensuring the compliance with law, designated route, and timings.
d. Allow break requests by the passenger during the trip upto a cumulative time of 40 minutes. Stops will be made by the driver only in the legally permitted parking areas.
e. Ensure that the vehicle is road worthy and clean before starting the trip. - Responsibilities of Passenger(s):
a. Lead passenger shall be at least 18 years of age (govt issued photo ID may be requested by the driver). Minors will not be transported without an accompanying adult carer.
b. Be respectful to driver and any other stakeholder during the travel.
c. Allow reasonable washroom break to driver when requested.
d. Must avoid:- i. giving directions to driver or any other actions that might compromise driver’s ability to drive safely, and overall trip safety.
- ii. being intoxicated or under influence of alcohol before and/or during the trip.
- iii. smoking or vaping inside the vehicle.
- iv. strong scent or odor.
- v. making a mess inside the car.
- vi. any kind of disruptive behavior.
e. Load the baggage into the vehicle as per guidance of the driver who will ensure securement of the baggage.
f. Must wear seatbelt.
g. Must be physically capable of travelling. In case passenger health deteriorates during the travel necessitating cancellation of the trip, driver will only offer appropriate immediate support such as calling the emergency services. However, any and all expenses and care in this regard will be provided by the passenger, emergency services, or their heirs, as applicable.
h. Cooperate with driver in case of any unforeseen situation such as traffic jams or vehicle breakdown.
i. Must not bring any kind of weapon and/or any dangerous and/or, illegal cargo inside the vehicle.
j. Must not damage the vehicle or threaten the driver in any manner to avoid appropriate charges and legal action. - Cancellation and refunds:
a. Cancellations by passengers can be made with full refund if requested at least 12 hours before the trip start time. Cancellations will be requested by email or mobile text. Date/time stamp of the email or text in recipient inbox will be used to reference timing of cancellation for the purpose of refunds.
b. Cancellations within 12 hours of start time or no-show by passenger at start time of the trip (with allowance of 15 minute wait time after designated time) will be accommodated with 25% refund only, if the company does not find a reservation for the cancelled spot. If company does find a reservation by another passenger for the cancelled spot, full refund will be made to the passenger.
c. For cancellations within 12 hours for full day hire option, $250 will be forfeited and the rest will be refunded if the company does not find a reservation for the cancelled spot. If company does find a reservation by another passenger for the cancelled spot, full refund will be made to the passenger..
d. Trip cancellation requested or caused by the passenger due to any reason after start of the trip will not be refunded in any amount. For full day hire option, $250 plus charges based on actual distance travelled from the company’s office address will be forfeited and the rest will be refunded.
e. Trip cancellations during the trip caused by accident, road closures, weather, or any other factor beyond company’s control will be refunded on pro-rated basis, as calculated by the trip’s planned distance. While company may propose alternative arrangements at cost, passenger will be free to make their own arrangements.f. Company can make trip cancellations due to any unforeseen internal or external reason before start of the trip without having to justify its action. In that case full refund will be made to the passenger and no extra-liability or responsibility will be due on part of the company.
g. Driver reserves the right to require the passenger to vacate the vehicle and end the trip without any refund in case the passenger’s attitude potentially compromises:- i. safety of the trip.
- ii. safety and/or dignity of driver.
- iii. or constitutes violation of terms of use in any material way.
h. Refunds will be issued within 7 business days of the cancellation and to the account from which the payment was made by the passenger.
- Tips: Tips are not required. However, should passenger wish to tip the driver, they may do so through Interac or in cash. Entire tip amount will go to the driver.
- Indemnification against damages/liability: Kuka Express and its management are expressly indemnified against any and all claims of damages or liability for the services they will provide in good faith.
About Us
We are a private transportation start-up based in Edmonton, incorporated federally as well as extra-provincially in Alberta. Our federal corporation number is 15653151, Alberta corporation corporate access number is 2125797221 while our City of Edmonton PTP license number is 498192951-003. Please email us for more details, should you need any.
Contact Us
E-mail: [email protected]
Mobile (text only, request for call back can be made by text): (587) 921 5759
Business address (mails & need-based meetings by appointment only): 2037 111 St NW Edmonton, AB, T6J 4V9